Returns & Exchanges

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must returned in the same condition that you received it. It must also be in the original packaging.

Unfortunately, you cannot return Gift Cards.

To complete your return, we require a receipt or proof of purchase.

Please send returns to:
1622 Salt Street, 
PO Box 98984 Olympic PO, 
Vancouver, BC V5Y 0J9

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one week of receiving your returned item.

LATE OR MISSING FUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@nassara.ca.

SALE ITEMS

Sale items may not be eligible for a refund. If the item is listed as a 'Final Sale' then we will not offer a refund for your item.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nasara.ca and send your item to:

1622 Salt Street,
PO Box 98984 Olympic PO,
Vancouver, BC V5Y 0J9

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product to:
1622 Salt Street
PO Box 98984 Olympic PO
Vancouver, BC V5Y 0J9

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.